Candle Houses

This Privacy Notice and Policy sets out how we approach handling our customer personal information. We want our customers to feel confident your personal data is secure and understand how it is used. Midene is committed to respecting the privacy of every visitor to our website. Our use of personal data is regulated by data protection laws, particularly the General Data Protection Regulation (GDPR) which applies across the European Union.

What we collect

We may collect the following information:

• Identity Data, includes your name, username or similar identifier.
• Contact Data, includes billing and delivery address, email address and telephone numbers.
• Transaction Data, includes what you bought, when, and the delivery method.
• Payment Data – All payment processing is handled by Cardinity or Paypal, so we do not collect, store or process your payment card number.
• Marketing and Communications Data, includes your feedback, communications you have sent to us or we have sent to you, preferences in receiving marketing from us and your communication preferences.

How we use data about you

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To process your order, take payment, fulfil and process returns.
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. By default, all browsing on our website is encrypted. All payment-related traffic is encrypted directly between you and your chosen payment provider. Our websites do not see this interaction.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You can control your information by login in and updating data or deleting your account. To permanently delete your account: Go to My Account, select GDPR, then choose erase account option and press submit button.

Most web browsers automatically accept cookies but, if you prefer, you can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.